FAQ
Shipping Rates
- Orders under $500: $29 (Australia: $49, New Zealand: $54)
- Orders over $500: $15 (Australia: $35, New Zealand: $40)
- Orders over $1,000: Free (Australia: $20, New Zealand: $25)
Wholesale shipping calculated separately.
Shipping fee does not include any custom tax, import duties and other charges related to the purchased products.
We are not able to ship to the following countries: Cambodia, Central African Republic, Chile, Cuba, Equatorial Guinea, Falkland Islands, Guinea-Bissau, Iran, Johnston Island, Kiribati, Mexico, Myanmar (Burma), Morocco, Nauru, Niue, North Korea, Russia, Saint Helena, Saint Pierre and Miquelon, Sao Tome and Principe Democratic Republic, Sierra Leone, Solomon Islands, Somalia, Sudan, Syrian Arab Republic, Tajikistan, Thailand, Tokelau, Turkmenistan, Tuvalu, Union of the Comoros, Wake Island, Yemen
- USA: 2-5 business days
- Canada: 3-7 business days (via UPS)
- Europe, Australia, New Zealand, Saudi Arabia, UAE: 3-5 business days
- Japan, Hong Kong, Singapore: 2-3 business days
- Brazil, Argentina: 4-6 business days
- Zambia, South Africa, Kenya: 7-10 business days
For other countries, delivery times may vary.
Delivery by FedEx unless otherwise noted.
In case of international orders customer is considered the importer of purchased products and therefore is responsible for any custom tax, import duties and other charges related to the purchased products. Our delivery fee does not include customs duties. Import policies vary across countries, so please contact your local customs office for more information.
Customers can request to change the shipping address only before the order is shipped. For such requests, please email us at [email protected] or contact us through WhatsApp.
*If an incorrect address is provided, we cannot be held responsible for any delays in delivery. Please double-check your address details before completing your order to ensure timely delivery.
If it is anticipated that your package may be held in customs, we kindly request that you reach out to the logistics carrier for further assistance. Please note that it may take up to 10 business days from the date of claim for us to receive an update. During this time frame, we are unable to take any immediate action.
In the event that your package becomes stuck in local customs and is not released, there are two possibilities to consider. The first possibility is that the recipient may be required to pay a tax fee for the release of the package. If this is the case, we kindly ask the recipient to fulfill this requirement in order to facilitate the release.
Alternatively, if the package is refused by customs, we will take the necessary steps to ensure your satisfaction. In this case, our client has 2 choices:
- either get refund deducting only shipping fee,
- or ask for reshipping the order once again at our expense.
We will process a reshipment of the package at no additional cost, providing you with a new tracking number for your convenience if you choose so. If new shipping is stuck at customs again, it is a matter for negotiation. In that case, the situation will be resolved individually.
It is important to note that if the parcel is not released by the logistics carrier due to the receiver’s failure to pay the tax fee, it will not be subject to compensation in any way. We kindly ask for your understanding in this matter.
It is essential to note that despite our diligent packaging efforts, there is a possibility that products may arrive in relatively warm conditions, especially during the summer season. Melted ice packs in shipments can raise questions about the safety and efficacy of the products. In our article, we explain why there is no need to worry and how the products maintain their quality even when exposed to short-term warmth.
We kindly ask you to consider this information when making your purchase, as we do not offer refunds for melted ice packs.
If your tracking information shows ‘Delivered’ but you haven’t received your order, please first reach out to your local logistics carrier immediately for assistance. If you’re still unable to find it, contact us at [email protected] or via WhatsApp. We will open an investigation with the shipping carrier to help locate the package, which may take anywhere from a few days to 14 days, depending on the carrier and location.
The best way to check is to make a small purchase and check the product for yourself. After you try and use it yourself, inspect it with your hands, you could figure out if it is original or fake. Then a decision can be made – do bigger purchase or not.
We highly advise that the products provided are exclusively utilized by licensed professionals who have been through the necessary training and expertise in handling these products. As we do not possess access to our customers’ medical histories or health conditions, we regretfully cannot provide any instructions pertaining to the management or usage of our products, medical aesthetics, and devices. In addition, we kindly suggest consulting a medical professional for any uncertainties or concerns regarding the usage of these products.
Please note that LGC Aesthetic is not responsible for any damages or adverse reactions caused by improper use of these products.
If you’ve ever ordered botulinum toxin and thought the vial seemed empty upon receiving it, you’re not alone. This is a common concern, especially for customers unfamiliar with the production and packaging of botulinum toxins. In our article, we explain why a toxin vial might seem empty and what you need to know to be confident in the quality and safety of your product.
It is essential to note that despite our diligent packaging efforts, there is a possibility that products may arrive in relatively warm conditions, especially during the summer season. Melted ice packs in shipments can raise questions about the safety and efficacy of the products. In our article, we explain why there is no need to worry and how the products maintain their quality even when exposed to short-term warmth.
We kindly ask you to consider this information when making your purchase, as we do not offer refunds for melted ice packs.
To cancel an order:
- Go to My Account
- Click Orders
- Select Cancellation & Refund next to your order
- Confirm by clicking Ok
Refunds are processed instantly or within a few business days, depending on your bank.
Note: This option is only available before the package is shipped.
After your order has been processed and prepared for shipment, you will receive a confirmation email containing the tracking number. We kindly advise checking both your inbox and spam folders for this email containing tracking information.
Moreover, tracking number will appear in your account. Log in to your account, go to “My account”, then click “Orders”, in front of your order press button “View”. Scroll down, and you will see all the tracking information including: tracking number, logistics carrier, date of shipping and “Track” button.
Once the order has been shipped it is no longer possible to cancel it. However, customers can apply for return. Please note, however, that shipping costs and return fees are non-refundable. For requests, please email us at [email protected]
Before shipping, we conduct a pre-shipping inspection of each product and take a photo of every order to ensure that both the quantity and the product itself match the purchase order. If your order is missing any items, please contact our customer service. We will verify your order against our records and, once confirmed, will either ship the missing item at our expense or proceed with a refund.
Yes, we do.
10% Discount: Write a simple text review (no photo needed).
15% Discount: Write a text review and include a picture of the product or a few results you’ve got after using it
25% Discount: Send us an unboxing or before-and-after video. Upload it to Google Drive and email the link to [email protected]. You’ll receive your coupon within three business days. To qualify for a discount coupon for a video review, please follow these guidelines:
- Share your feedback about our products and company, mentioning LGC Aesthetic.
Ensure the video has clear audio and visuals.
Each customer can submit up to 3 video reviews. After that, further reviews won’t qualify for additional coupons.
To leave a review:
- Log into your LGC Aesthetic account.
- Head over to ‘My Account’ > ‘Orders’.
- Find the order you want to review and click the ‘Rate’ button.
We will check your review, and discount code (10-25% depending on type of review) will be forwarded to you.
The fastest way in by Whatsapp
Next best way is to email us – [email protected]
You can also call or sms us to +821094304740
